PAYMENT
Please make sure to pay at the time of purchase. I accept payment through PayPal. Feel free to contact me if you have any problems with the Etsy and PayPal payment process. I'd be happy to help.

SHIPPING
After I receive your payment I will ship your item within 7 business days. Custom orders may take longer and are determined on a case to case basis.

I now ship most items via First-Class Mail through the United States Postal Service unless otherwise stated in the description. Please contact me at alyssa [at] studiocollective [dot] com to request a different shipping method.

A note to international buyers: Any duties and/or taxes are to be paid by buyer, Penguin & Fish is not responsible for any duty charges. Sorry Canadian buyers, sadly this may apply to you.

REFUNDS AND EXCHANGES
I cannot currently accept returns. Please contact me if your order is incorrect. Penguin & Fish is not responsible for lost or damaged packaging.

WORK ENVIRONMENT

All Penguin & Fish items are made in an animal free and smoke free environment.

TAX
Sales tax is charged to Minnesota buyers via Paypal at the time of purchase. Below is the tax breakdown:
Minnesota State residents: 6.875%
Transit Improvement Tax for Anoka, Dakota, Hennepin, Ramsey and Washington County residents: add 0.25%
Hennepin County residents: add 0.15%

CUSTOM WORK
I occasionally do custom orders. Please contact me (via convo or email at alyssa@studiocollective.com) if you would like something custom made for you. Custom orders require full payment before I begin work.

WHOLESALE & CONSIGNMENT
I do occasionally take wholesale orders. Please contact me for more information. I don't usually do consignment, but if you think we'd be a great fit, please don't hesitate to contact me.